Description
Our Pet Segment is searching for a Customer Experience Associate in our Dallas, TX location. This position is responsible for providing best-in-class service to customers and business partners. Provide support for orders and credits for the assigned markets in adherence to quality standards, deadlines, and proper procedures. Assist in building region sales volume in an efficient and profitable manner. Customer Experience Associates will be expected to provide exceptional customer service by answering phones and handling all customer interactions.
MEASURES OF SUCCESS
Handle large volume of inbound and outbound calls to clients
Process all orders and credits with high accuracy
Demonstrate customer satisfaction best practices (follow-up and notification)
Collaborate with other departments to assist in solutions for clients
Coordinate a problem-solving approach when resolving challenges
Efficient time management and meeting all department objectives
Assist in developing continuous improvement plans for the respective market
Effective order management, credit and report processes
Meeting or exceeding sales objectives provided
IDEAL CANDIDATE ATTRIBUTES
College education preferred or five years of customer experience
Proven experience in data entry
Good written and oral communication skills
Active listening skills in handling all customer interactions
Detail-oriented and able to manage multiple tasks
Experience with MS Office Suite including Excel, Word, Outlook and PowerPoint
Prelude and Cognos preferred but not required
Coachable and willing to participate in self-development
Ability to work in a constant state of alertness and safe manner.
BENEFITS PACKAGE & EMPLOYEE PROGRAMS: